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Van Gogh Museum & Canal Cruise - Reviews

Our customers' reviews

All our reviews have been written by customers who have booked with Civitatis.

These are genuine reviews written by our customers. All customers that reserve our activities will receive an email so that they can review the activity and share it with other travelers.

Customer scoring

Type of traveler

Person traveling alone (8)

Couple (28)

Group of friends (18)

Family with small children (2)

Family with adolescent children (13)

11/Mar/2020

Rocio

Madrid, Spain

I travelled with friends

7/Mar/2020

Anonymous

Spain

3/Mar/2020

Silvia Ramirez Moreno

Córdoba, Spain

I travelled with friends

28/Feb/2020

Marcos Camarero Cornejo

Getafe, Spain

I travelled with friends

28/Feb/2020

Ana Mateo Lara

Madrid, Spain

Super bien organizado y rápido! Translate this opinion into English.

Super well organized and fast! Opinion translated. Show original.

I travelled with my partner

28/Feb/2020

Natalia

Ciudad De México, Mexico

Pésimo servicio y es el primer tour de muchos que reservé aquí. Al llegar al museo me negaron la entrada porque el voucher que me enviaron, y con el que supuestamente debía accesar, no era válido. Entonces contacté a Civitatis y respondieron que no había ningún problema con su bono y que debía contactar al proveedor local, el cual nunca respondió mis mensajes. Los encargados del museo me dijeron que no conocían a dicho proveedor y cuando pregunté aquí por mi reembolso no volvieron a responderme.

Terrible service and it is the first tour of many that I booked here. When I arrived at the museum, I was denied entry because the voucher they sent me, and with which I was supposed to enter, was not valid. So I contacted Civitatis and they replied that there was no problem with their voucher and that I should contact the local provider, who never answered my messages. The managers of the museum told me that they did not know this supplier and when they asked me about my refund they did not answer me again.

Debido a un problema informático, al crearse la reserva no se emitieron los códigos de barras necesarios. Pedimos disculpas por lo sucedido. Hemos gestionado la devolución del importe abonado. Translate this opinion into English.

Due to a computer problem, the necessary barcodes were not issued when the reservation was created. We apologize for what happened. We have managed the return of the amount paid. Opinion translated. Show original.

I travelled by myself

28/Feb/2020

Abel Gavira Segovia

La Línea, Spain

I travelled with my partner

27/Feb/2020

Anonymous

Spain

25/Feb/2020

Raquel

Rincón De La Victoria, Spain

I travelled with small children

24/Feb/2020

Paula

Valladolid, Spain

El museo ha sido muy especial y muy cómodo gracias a los aparatos autoguía. En cuanto al crucero podría mejorarse, ya que las explicaciones no coincidían siempre con nuestra visión. Translate this opinion into English.

The museum has been very special and very comfortable thanks to the self-guided devices. As for the cruise, it could be improved, since the explanations did not always coincide with our vision. Opinion translated. Show original.

I travelled with my partner

24/Feb/2020

Marc

Barcelona, Spain

I travelled with my partner

20/Feb/2020

Maria Jesus Peco

Madrid, Spain

I travelled with my partner